> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://molsoft.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Managing Layaways

You can browse layaways from two places:
* **On POS**: The **Layaway Orders** tile shows layaways at your current location. From there you can load a layaway into the cart to edit or pay.
* **On the web**: The **admin dashboard list view** (described below) gives you a full view across all locations with advanced filtering, sorting, and search.


![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/3/4dd3899948d8e000/screenshot-2026-07-17-at-10200_1r6445m.png)


## Admin Dashboard List View

## Columns

The list displays the following information for each layaway:

| **Column** | **Description** |
| ---- |
| **Name** | The layaway name (auto-generated with your configured prefix) |
| **Order** | The linked Shopify order number, if any |
| **Created** | When the layaway was created |
| **Location** | The POS location where the layaway was made |
| **Customer** | The customer's name |
| **Items** | Number of items in the layaway |
| **Total** | Total dollar value |
| **Status** | Current layaway status (Reserved, In Progress, etc.) |
| $**Payment** | Payment status (Pending, Paid, Partially Paid, etc.) |
| **Fulfillment** | Fulfillment status |

## Presets

Quick-filter buttons let you jump to common views:

| **Preset** | **What It Shows** |
| ---- |
| **All** | All non-archived layaways |
| **Needs Attention** | Expired or canceled layaways with open orders |
| **Reserved** | Layaways waiting for customers to return |
| **Expiring Soon** | Layaways approaching their expiration date |
| **In Progress** | Layaways with linked orders, awaiting completion |
| **Expired** | Layaways past their deadline |
| **Completed** | Successfully finished layaways |



![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/3/4dd3899948d8e000/screenshot-2026-07-17-at-10224_y7fb84.png)

## Advanced Filters

For more specific searches, use the advanced filter options:

| **Filter** | **Options** |
| ---- |
| **Status** | Reserved, In Progress, Completed, Expired, Canceled, Restocked |
| **Payment Status** | Pending, Authorized, Partially Paid, Paid, Refunded, Voided |
| **Fulfillment Status** | Filter by fulfillment state |
| **Archived** | Show or hide archived layaways |
| **Date Range** | Filter by creation date or expiration date |



![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/3/4dd3899948d8e000/screenshot-2026-07-19-at-71738_e4uh01.png)

## Search

Use the search bar to find layaways by name, customer name, or order number.

## Sorting

Click column headers or use the sort control to order your list:

| Sort Option | **Description** |
| ---- |
| **Created** | When the layaway was created (default) |
| **Expires** | Expiration date |
| **Name** | Alphabetical by layaway name |
| **Updated** | Most recently modified |

You can sort in ascending or descending order.

## Location Filter

If you have multiple POS locations, use the location filter to see layaways from a specific store.

## Pagination

The list shows **25 layaways per page**. Use the pagination controls at the bottom to move between pages.

## Tips

* **Start with presets** for your daily workflow -- "Needs Attention" and "Expiring Soon" are especially useful to check each morning.
* **Use the Archived filter** when you need to look up a past layaway.
* **Combine filters** for specific searches (e.g., "Reserved" status + a specific location + expiring within the next 3 days).