> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://molsoft.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Layaway Settings

Access the Settings page from the main navigation in the admin dashboard. Here you can configure how the app behaves, how notifications look, and who gets notified.


![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/3/4dd3899948d8e000/screenshot-2026-07-16-at-90934_1o5yes5.png)


## General

| **Setting** | **Description** | **Range** |
| ---- |
| **Default Expiration Days** | How many days from creation until a layaway expires, by default. Staff can override this per layaway. | 1 to 365 days |
| **Name Prefix** | The prefix used when auto-generating layaway names (e.g., "LAY" produces names like LAY001, LAY002). | Any text |

## Email Branding


![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/3/4dd3899948d8e000/screenshot-2026-07-16-at-91228_1hp55yc.png)


These settings control how your notification emails look. Customize them to match your store's brand.

| **Setting** | **Description** |
| ---- |
| **Shop Name** | Your store name as shown in email headers |
| **Email Address** | The "from" address on notification emails |
| **Logo** | Upload your store logo to appear in email headers |
| **Logo Width** | Control the display size of your logo in emails |
| **Accent Color** | A color used for buttons and highlights in emails (use your brand color) |


![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/3/4dd3899948d8e000/screenshot-2026-07-16-at-91523_1xncr5m.png)

## Notifications

![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/3/4dd3899948d8e000/screenshot-2026-07-16-at-90849_1soedm6.png)

Configure when notifications are sent, who receives them, and in what language.

### Default Language

Choose the default language for notification emails:

*   **English (EN)**
*   **French (FR)**

### Lead Time

How many hours before expiration the **Expiring Soon** notification is sent.

| **Setting** | **Range** | **Default** |
| ---- |
| **Lead Time** | 1 to 168 hours (up to 7 days) | 24 hours |

For example, if set to 48 hours and a layaway expires on Friday at 3 PM, the "Expiring Soon" email goes out on Wednesday at 3 PM.

### Manager Emails

Add one or more email addresses for staff members who should receive manager notifications. These are the people responsible for following up on expiring or expired layaways.

### Notification Toggles

Each notification type has separate toggles for customer and manager recipients:

| **Notification Type** | **Customer Toggle** | **Manager Toggle** |
| ---- |
| **Expiring Soon** | On/Off | On/Off |
| **Expired** | On/Off | On/Off |
| **Expired with Open Order** | On/Off | On/Off |

#### What each type does

*   **Expiring Soon**: Sent X hours before expiration (based on your lead time setting). Only for layaways still in [Reserved](../key-concepts/statuses) status. Sent once per layaway -- resets if you extend the expiration date.
*   **Expired**: Sent when a Reserved layaway reaches its expiration date. Lets the customer know their hold has ended.
*   **Expired with Open Order**: Sent when an In Progress layaway expires. Alerts your team that a linked order is still open and needs attention.

### Suggested Configuration

| **Store Type** | **Customer: Expiring Soon** | **Customer: Expired** | **Manager: All Types** |
| ---- |
| Small retail | On | On | On |
| High volume | Off (reduce noise) | On | On |
| Premium/luxury | On | On | On |

## Tips

*   **Set up notifications first** -- this is the most important setting to configure after installation.
*   **Add at least one manager email** so someone on your team is always notified about expiring layaways.
*   **Match your branding** -- customers will trust emails more if they look like they come from your store.
*   **Adjust lead time** based on your customer base. If most customers need a reminder further in advance, increase it.