Layaway Details
Click on any layaway in the list view (admin dashboard) to open its detail page. You can also view layaway details from the Layaway Orders tile on POS at your current location.
This page shows everything about a single layaway and lets you take action on it.
Line Items
The main section shows all items in the layaway:
- Product image
- Product name and variant
- SKU
- Unit price and quantity
- Any discounts applied
- Line total
Payment Breakdown
Below the line items, you will see a financial summary:
Field | Description |
|---|---|
Subtotal | Sum of all line items before discounts and tax |
Discounts | Total discounts applied |
Tax | Tax amount |
Total | Final total |
Paid | Amount collected so far |
Refunded | Amount refunded to the customer |
Outstanding | Remaining balance the customer owes |
Sidebar
The right sidebar contains key information and quick actions:
Order Link
If a Shopify order is linked, you will see the order number as a clickable link that takes you directly to the order in Shopify admin.
Expiration
Shows the current expiration date. If the layaway is not archived, you can click to edit the expiration date directly from here.
Customer
The customer's name, linked to their Shopify customer profile.
Notes
Any notes added during creation or updates.
Actions
The available actions depend on the layaway's current status:
Action | When Available | What It Does |
|---|---|---|
Edit Expiration | Any non-archived layaway | Opens a date picker to change the expiration date |
Restock | Reserved status, not archived | Releases reserved inventory back to available and moves the layaway to Restocked status |
View Order | When a Shopify order is linked | Opens the linked order in Shopify admin. Once an order is linked, this is the primary action — all payment, refund, and item changes happen on the order side. |
Edit Expiration
- Click the expiration date in the sidebar
- Pick a new date
- Save
If you extend the date, the "expiring soon" notification timer resets.
Restock
Use this when a customer is not coming back and you want to return the items to your shelf.
- Click the Restock button
- Confirm the action
- The inventory is released, and the layaway moves to Restocked status
Note: Restock is only available for layaways in Reserved status. Once an order is linked, inventory is managed by Shopify's order system.
View Order
Opens the linked Shopify order in a new tab so you can manage it directly (refund, fulfill, etc.).
Tips
- Check the payment breakdown and status to understand the current state of a layaway if something looks off.
- Use Edit Expiration to give customers extra time without needing to recreate the layaway.
- The payment breakdown updates automatically as Shopify order payments are processed.
Updated on: 19/07/2026
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