> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://molsoft.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Layaway Details

Click on any layaway in the list view (admin dashboard) to open its detail page. You can also view layaway details from the **Layaway Orders** tile on POS at your current location.
This page shows everything about a single layaway and lets you take action on it.



![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/3/4dd3899948d8e000/screenshot-2026-07-17-at-71133_yh5i4a.png)

## Line Items

The main section shows all items in the layaway:
* Product image
* Product name and variant
* SKU
* Unit price and quantity
* Any discounts applied
* Line total


![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/3/4dd3899948d8e000/screenshot-2026-07-19-at-70049_ianrqj.png)


## Payment Breakdown

Below the line items, you will see a financial summary:

| **Field** | **Description** |
| ---- |
| **Subtotal** | Sum of all line items before discounts and tax |
| **Discounts** | Total discounts applied |
| **Tax** | Tax amount |
| **Total** | Final total |
| **Paid** | Amount collected so far |
| **Refunded** | Amount refunded to the customer |
| **Outstanding** | Remaining balance the customer owes |



![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/3/4dd3899948d8e000/screenshot-2026-07-17-at-71445_1pmvc6s.png)


## Sidebar

The right sidebar contains key information and quick actions:

### Order Link

If a Shopify order is linked, you will see the order number as a clickable link that takes you directly to the order in Shopify admin.

### Expiration

Shows the current expiration date. If the layaway is not archived, you can click to **edit the expiration date** directly from here.



![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/3/4dd3899948d8e000/screenshot-2026-07-19-at-70153_m8qdvh.png)



![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/3/4dd3899948d8e000/screenshot-2026-07-17-at-71634_qyr2dy.png)


### Customer

The customer's name, linked to their Shopify customer profile.

### Notes

Any notes added during creation or updates.

## Actions

The available actions depend on the layaway's current status:

| **Action** | When Available | What It Does |
| ---- |
| **Edit Expiration** | Any non-archived layaway | Opens a date picker to change the expiration date |
| **Restock** | Reserved status, not archived | Releases reserved inventory back to available and moves the layaway to Restocked status |
| **View Order** | When a Shopify order is linked | Opens the linked order in Shopify admin. Once an order is linked, this is the primary action — all payment, refund, and item changes happen on the order side. |



![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/3/4dd3899948d8e000/screenshot-2026-07-19-at-65827_ol5bqz.png)


### Edit Expiration

1. Click the expiration date in the sidebar
2. Pick a new date
3. Save

If you extend the date, the "expiring soon" notification timer resets.

### Restock

Use this when a customer is not coming back and you want to return the items to your shelf.
1. Click the **Restock** button
2. Confirm the action
3. The inventory is released, and the layaway moves to **Restocked** status

> **Note**: Restock is only available for layaways in **Reserved** status. Once an order is linked, inventory is managed by Shopify's order system.

### View Order

Opens the linked Shopify order in a new tab so you can manage it directly (refund, fulfill, etc.).

## Tips

* Check the payment breakdown and status to understand the current state of a layaway if something looks off.
* Use **Edit Expiration** to give customers extra time without needing to recreate the layaway.
* The **payment breakdown** updates automatically as Shopify order payments are processed.